Once the shop picks up, the call covers 3 points: the address, the trouble on the roof and a time for the visit.
Towns inside the crew's driving range include Wernersville, Sinking Spring and Ephrata, plus the rest of Berks County and Lancaster County. Wernersville is the base, so Berks County calls are the shortest drive. Lancaster County work centers on Ephrata and the towns around it.
The line is answered 24 hours a day, every day of the week. Have the roof's age and a photo of the trouble spot ready when you call.